Horrible app and even worse customer service.

Good evening @user_9tcgmz, and thank you for reaching out on our Forums with your feedback. I see that you are running into issues changing your plan through the app and are happy to forward this. In the meantime though, our team is happy to help with changing your internet plan to make sure you are getting the best bang for your buck! To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it