Hello @user_bi1osv Sorry to hear about your experience with the ai chat. Here on Xfinity Forums we are dedicated corporate team that can assist with a multitude of issues. What specific issue were you having that we can help you with?
It is so useless, the most useless service I have ever experienced. My internet speed is too slow, so I wanted technician to check the installation I did. AI never scheduled an appointment and it ran the most useless test and concluded there is no problem. Whatever I try, it goes to the very useless test over and over again. Even the internet speed test says there is no problem when my download speed is 23 mbps while my plan is 1Gbps.
It looks like Xfinity is intentionally avoiding any troubleshooting. When I requested cancelling service, all of sudden my speed reaches 250 mbps for a couple of hours. This is so ridiculous, I cannot believe it is real.
Hello there @user_uaiu2t, I hope you're having a great day. Are you still having issues with your internet speed?
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XfinityMatthew
Official Employee
•
2.2K Messages
3 months ago
Hello @user_bi1osv Sorry to hear about your experience with the ai chat. Here on Xfinity Forums we are dedicated corporate team that can assist with a multitude of issues. What specific issue were you having that we can help you with?
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