Horrendous Xfinity store experience

Today I made an appointment at the Plymouth MA Xfinity store to return some equipment and get help with existing equipment in my home. What I experienced was the worst in person customer service in my 65 years on this planet. 

i was recently notified by Xfinity that my TV cable boxes were out of date and needed to be replaced.  I received 3 devices and successfully installed two of the but when I attempted to install the third i encountered a problem as the base station was incompatible. 

i made an appointment at the Plymouth MA Xfinity store to resolve but the service and response I received was terrible. 

After checking in at the front kiosk with the woman at the desk I was informed there was a customer in front of me and I needed to wait. No problem. 

after waiting for 20 minutes the same woman brought me back to the kiosk and said she would help me. GREAT.   She immediately started ripping through the box of equipment I had brought in and even tossed a WiFi extender in the box saying this is yours. I politely asked her to stop and let me explain what devices were in the box and what I needed help with. 

She angrily asked if I wanted to cancel my account. I said NO but I wanted to return some old equipment and get the new correct equipment for my home. She continued to a angrily pull the remaining devices from my box. 

I this point, I no longer wanted to deal with this aggressive and angry person, retrieved my equipment and left. 

this woman should NOT be costumer facing.

One a positive note, i called the 1-800 number and received excellent help and drove 30 minutes to the Raynham MA store and was greeted by a team of outstanding Xfinity team members. 

Patrick listened to my issue, explained the new devices sent were incompatible with my base station. He had my issues resolved and I was on my way home in about 15 minutes with new equipment and I I am up and running. 

The worst and best customer service in the course of a day