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user_ub31zj
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1 Message

Monday, July 1st, 2024 5:09 PM

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Horrendous service

I upgraded to peacock premium plus several days ago but still not as free. Please fix immediately or i’m literally cancelling everything 

Question

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Updated 

11 months ago

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EG

Expert

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110.6K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.1K Messages

11 months ago

 

user_ub31zj Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, Peacock Premium is included if you meet the criteria of having Gigabit or higher internet speed, or you have a Diamond/Platinum Xfinity Rewards tier level. Peacock Premium Plus is $11.99 per month. If you intended to only have Peacock Premium at no cost, we would suggest going here to view the steps on how to edit your plan.

 

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