Thank you for connecting with us here in our community, @user_cckbvk, about connecting your new Gateway. You would need to remove the old modem and connect your new one with the same coaxial cable you had connected. Click here: Setting up your Gateway for a video with the instructions. Let us know if you still need assistance after. We'll be here to assist.
XfinityLinda
Official Employee
•
1.8K Messages
1 day ago
Thank you for connecting with us here in our community, @user_cckbvk, about connecting your new Gateway. You would need to remove the old modem and connect your new one with the same coaxial cable you had connected. Click here: Setting up your Gateway for a video with the instructions. Let us know if you still need assistance after. We'll be here to assist.
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