Visitor
•
2 Messages
Home Security (unable to get installation)
Dear Xfinity,
I have tried for 3 weeks to get Home Security installed at my home with no success. On the first attempt, the technician arrived an hour early to the scheduled time, thus me missing him/her. I had to call and reschedule. Second attempt, no show. When I called to see if there was a delay I was told the technician was put on hold and I'd have to reschedule. So I did, I was also told that if a technician is available sooner I'd receive a message. Surprise, surprise, no message, and on the third attempt, no show again. When I spoke to the agent this time they said nothing was scheduled. They then said to resolve my issue I should call the customer service line, so I did. Guess what happened.....they're closed for the day. Thus I came here to write you.
I have missed 9 hours of work this month waiting for someone to provide me service. Now, if I keep missing work like this, I'm gonna have to start making cuts somewhere in my bills and guess who is first on the chopping block. If you don't want to provide that service that's fine by me. There are plenty of other service providers I don't mind switching to.
At this point, I'm not sure I want home security installed by you guys. I don't think I even want my internet provided by you. If it's this hard to get an added service, I don't want to know how hard it's going to be if I have an actual issue with my current service. As I said earlier, I've got plenty of other options I'd be happy to switch over to. But here I am to let you know there is a problem somewhere that needs to be addressed. I'm not sure if it's the chat agents providing false information just so they can end chats quickly to boost their stats or the technician department that are unable to perform their duties and inform customers of statuses. I would expect more from 168 billion dollar company than what I've received so far. Hopefully things change in future.
Xoxo
mrbigunhappy
Visitor
•
2 Messages
2 years ago
Hey, its me again, 24 hours later, and only one attempted phone call while I was at work since I've written to you. Do you really think I'd miss more time off work to talk with you over the phone? Was 9 hours of my wasted time not good enough? I tried to call you back but it was an automated line that wanted to reset my router, so naturally I hung up. I thought I was a valued customer and that you were thankful for my service to Xfinity? You sure said it enough on the 8 times I contacted you via chat (the only way I can get in contact with you). Here's the definition of valued, because I think there's some confusion about that word. Valued: Having a value or values, especially of a specified kind or number. Now that's pretty vague so let's break down a little more. Value: The monetary worth of something. Now I guess a reasonable person would take that you mean they're some sort of worth to you. But you have shown that is obviously not the case. But don't you worry, I am here to offer my assistance to remove myself from the apparent burden I am to you. Luckily enough for everyone, a security specialist and a network provider came to my home to welcome me to the neighborhood to inform me of their killer deals they offer. They even showed up while I was away at work and came back when I was available. The. same. day! Crazy right?!? Now if you thought that was absurd, check this out. They were offering matching speeds and able to get a security tech out in less than 24 hours during the time I'm available. These folks are criminals and must be jailed, cause there can be no way right? Don't fret, I signed up immediately. Sadly for us all, the last we will communicate will be Saturday when I return your router to back to guys after canceling my services. It's a shame. We could have had a great relationship for the next 5 years of me paying $150 a month with no hesitation.
With all your valued love.
xoxo
1
0
EG
Expert
•
110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0