Visitor
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1 Message
Home Security Touchscreen Equipment Replacement
Subject: Equipment Replacement Request: End-of-Life Home Security Touchscreen (Hardware Failure)Message:
Hello,My Xfinity Home Security touchscreen control panel is roughly 7.5 years old and has suffered a total hardware failure. The screen continually goes black, and upon hard rebooting, the device completely loses its network time sync and shows the incorrect date and time.Because this is an obsolete, end-of-life device model, I need a replacement shipped to my home. Please send an updated touchscreen hardware model via a direct-mail Self-Replacement Kit.Please note that I am requesting an equipment swap for a defective, rented legacy device under my current service. I do not want to schedule a paid technician visit, nor do I authorize any changes, upgrades, or extensions to my existing rate plan or contract term.Please let me know once the shipment tracking info is generated. Thank you.
XfinityRaul
Official Employee
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3.2K Messages
57 minutes ago
@user_gl6gp9 Thanks for reaching out to us via Forums. I would be more than happy to help submit an order for a new touch screen. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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