Visitor

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3 Messages

Monday, August 24th, 2026 8:10 PM

Closed

Home security Customer Service

As I started my journey with Xfinity this morning on the phone, I quickly began to realize, after talking to 4 different agents, that today just was going to be my day UNTIL I finally got connected to the person who could handle my particular situation, by the time I connected with her I had already been in 1hour, ten minutes into the call, so I was so relieved when MARIE from one of the stores in Philadelphia came to the rescue...she was so pleasant, relatable, and was able to completely resolve the issue...I know you guys don't hear it enough, but Thank you so much for what you do and the way you were able to handle things 🤌🏿

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Visitor

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3 Messages

5 hours ago

I wanted to praise an employee by the name of Marie , she works in the Home Security Department, in the Philadelphia storefront and she was phenomenal in handling my issue. Marie was so friendly and pleasant to hear after 4 agents and an hour and 15 minutes into the call.. so I would just like to take some time and acknowledge a caring agent who did her job, and did it above and beyond..Thank you!

Note: This comment was created from a merged conversation originally titled Home Security

Official Employee

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5K Messages

5 hours ago

 

Hi user_8iniqf! We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Marie and their leadership. We always want you to have the best experience possible.
 
Thank you! 

 

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