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Phone calls are suddenly not coming through. It rings once and then nothing.

Help!!!

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XfinityGabriel

Official Employee

•

2.3K Messages

1 year ago

Hi, @leftturn61! Thanks for taking the time to visit our forums page for help with those calls not going through. I rely on my voice services for emergencies so I understand the importance of getting this fixed as quickly as possible. You've come to the right place for support. To get started, have you checked the various types of inbound calls that are not coming through? This step is crucial in identifying the appropriate resolution to the problem. Are you experiencing all of these scenarios below?

-All Inbound Calls – Customer is unable to receive any calls from any numbers

-Specific Number(s)/Same Number Intermittently - Some attempts from the specific number(s) are successful while other calls from the same number(s) fail)

-Specific Number(s)/Same Number Consistently – Calls from this specific number(s) always fail

-Calls Blocked by Nomorobo

-Number Incorrectly labeled as SPAM and Blocked

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leftturn61

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XfinityGabriel

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