Home phone service.

I got all new equipment on March30. Ever since then my home phone has not worked. Nobody in customer support can fix it, and it is still on my bill. Nothing like paying for a service and not receiving it.

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XfinityKassie

Official Employee

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2.4K Messages

5 hours ago

user_ibn3w2 Good morning! Thank you for reaching out to our Xfinity Forums regarding your landline services. This is a definite concern, and I am here to help you get your services working. May I ask what is happening when you try and use your landine?

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user_ibn3w2

Visitor

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3 Messages

Landline is totally dead. Has not functioned since April 1st. Nobody in customer support can fix it, or they just won't. I have been lied to, I have paid for services I am not receiving, and I think I was double billed. I am on auto pay, but got a past due notice. Since my account is totally messed up, and I cant access ANY of my account management to check it, I wrote a check and put it in the mail. I have been repeatedly lied to, and now it looks like I have been stolen from also.

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3 hours ago

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XfinityKassie

Official Employee

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2.4K Messages

user_ibn3w2 I appreciate the additional details. I can see how this would be frustrating. I'm happy to help you get your services working, and make any necessary adjustments while you haven't been able to use your service. Please send a Direct Message with your name, and service address.

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 hours ago

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Customer Service

user_ibn3w2

Home phone service.

XfinityKassie

user_ibn3w2

XfinityKassie

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