Visitor

 • 

2 Messages

Monday, August 10th, 2026 11:27 PM

Home phone service not working

I recently established an account for Internet and telephone.  Apparently my account setup has not been activated.  The address is (Edited: Personal information)  

Oldest First
Selected Oldest First

Official Employee

 • 

3K Messages

1 hour ago

Thank you for reaching out to our team here about that account activation. I will be happy to look further into that for you. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

forum icon

New to the Community?

Start Here