Visitor
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1 Message
Home phone not working
My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.
Visitor
•
1 Message
My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.
XfinityAmira
Official Employee
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4.5K Messages
2 hours ago
Hi user_44fk18! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear that the home Phone is not working after the modem upgrade. We would be more than happy to further troubleshoot this with you and get a tech scheduled out if needed. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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