Home phone isn't working after weeks of attempts - please help!

I switched from Xfinity to Verizon back in late 2025 - they ported my home phone number [Edited: "Personal Information"], which I've had since the 1970's. All of my friends and family only know that number for me, and FiOS successfully ported it.

I didn't like FiOs/Verizon and switched BACK to Xfinity in February 2026 for a number of unrelated reasons. When we tried to port the x[Edited: "Personal Information"] number back to Xfinity, the person at the Comcast/Xfinity store was new and assigned a new phone number [Edited: "Personal Information"] to my account; the request did not go through to port the number initially.

I still haven't been able to get the [Edited: "Personal Information"] number to work with my Xfinity service since early March and my son and I have been calling Xfinity for six weeks to fix it. At this point we've spent more than 30 hours on the phone with customer service who weren't able to help, have had three service calls out to the home to change wiring, and all we can do is call out from the home phone (x[Edited: "Personal Information"]) which is possible only with the phone plugged in to the first port on the modem.

If you plug the phone in to the second port, the number is x[Edited: "Personal Information"]. If you call the X[Edited: "Personal Information"] number ( regardless of whether an actual phone is plugged in) the Xfinity TV shows the phone call.

Calls made to the x[Edited: "Personal Information"] number state "This phone number is not in service."

I really CAN NOT LOSE the x[Edited: "Personal Information"] number, it is the most reliable tie to friends, family, former students, everybody - it's heartbreaking hearing some person from customer support saying it would just be easier to use a new phone number. Maybe easier for them, but there's no way I can tell everyone who has that phone number for me for 48 years.

Please help.