Visitor
•
3 Messages
home phone has no dial tone
I have tried all the online tips to no avail.....how do I actual talk to someone about this issue...the website does everything possible to make this not happen. The virtual assistant was no help. Yesterday I set up the new modem sent to me to replace my outdated one and the phone has not worked since.
XfinityDena
Official Employee
•
3.5K Messages
4 hours ago
It may need to be provisioned @user_8de4v8 Did you by chance use the app to troubleshoot?
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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