Greetings, @user_78gonh! Thanks for working to get your payment updated. I apologize that is giving you trouble. I have a few questions so I can best help.
1. Are you seeing a certain error message or what happens?
2. Are you updating an automatic payment option?
3. Have you made changes to your Xfinity ID in the last 30 days like changing your email address or mobile contact number?
XfinityRay
Official Employee
•
3.5K Messages
3 hours ago
Greetings, @user_78gonh! Thanks for working to get your payment updated. I apologize that is giving you trouble. I have a few questions so I can best help.
1. Are you seeing a certain error message or what happens?
2. Are you updating an automatic payment option?
3. Have you made changes to your Xfinity ID in the last 30 days like changing your email address or mobile contact number?
0
0