Visitor
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2 Messages
Home internet restoration after outage
I am waiting to have my home internet restored and wanted to let someone know that the cable that connects to my house was disconnected at the street. I cannot find out if anyone knows this yet and am getting frustrated. Please help and contact me to let me know an ETA. Thanks!
EG
Expert
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116.4K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.7K Messages
1 month ago
Good morning, thank you for reaching out via our Xfinity Community Forums, user_m8ndot. I am sorry to hear your lines are down and would be happy to take a closer look at things to see where things are at and how we can best help get you connected. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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