Home internet range

user_1j25o2,

 

Thank you for reaching out and creating a new post. I hope that your week has been off to a great start. It's been hot all week over here in Arizona, so I guess our winter is up. I see that you signed up for Xfinity service and have concerns about your network. We always strive to ensure customers get the best connection possible, and I'm sorry to hear you haven't gotten the level of service that meets your home's needs. That said, I'll be glad to look into this for you. We are a full-service team, so you've come to the right place and a real person. I see your store visits haven't provided the results you wanted, but we got your back!

You mentioned the option for a free Boost pod, which is available for xFi complete customers, depending on their in-home assessment. The xFi Complete In-Home Assessment automatically occurs upon activation and will monitor your network for 14 days. The test will then recommend Boost pods depending on the results. If the first test determines they aren’t needed, you will get another in-home assessment completed every 6-months. This will repeat until you remove xFi Complete or get the free Boost Pod. As we troubleshoot, I'll check your plan and cover this along the way. 

I also see you sent us a direct message already, so I'll follow up there. That said, I want to remind you that sending an unsolicited direct message is a violation of the community guidelines. I completely understand your eagerness to help, but we request that you please wait for our reply to your public post. The process is helpful for our team as we track tickets, new posts, and incoming messages. No biggie, just a heads up ❤️. I'll follow up privately shortly.