Visitor
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1 Message
Home internet offline
I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".
EG
Expert
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118.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.2K Messages
2 hours ago
Howdy user_ms3t2h! Sorry to hear about the trouble you're having with the Xfinity app, but I appreciate you stropping by, and you're in the right place for help with your internet issues 👍 Can you start by letting me know how long your internet has been offline for?
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