Home Internet is Out

Why the heck is my internet being shut off at 8:30pm in the afternoon when I’m working on projects. You guys can’t schedule that at 1:00 am in the morning when everyone is asleep?

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XfinityAlfonso

Official Employee

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1.2K Messages

18 days ago

Hello Spc22 We're so sorry to hear about that interruption. Our Xfinity Status Center will provide the most up-to-date information on when services will be back on. In the cases of unplanned interruptions, we do action these as soon as we can so we get service restored ASAP.

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Spc22

7 Messages

@XfinityAlfonso you sent me a 404 page. And I’ve already checked the status page there’s nothing about why. Is Xfinity not capable of pushing maintenance notifications or alerts for customers or users who have the app?

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18 days ago

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XfinityAlfonso

Official Employee

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1.2K Messages

We do provide alerts for maintenance on your MyAccount main page at least 48 hours in advance. With unplanned interruptions, we provide the information as soon as we can evaluate the situation for that ETA for restoration.

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18 days ago

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Customer Service

Spc22

Home Internet is Out

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