The only way I seem to be able to get access to scheduling an appointment is via creating a post so that I can have access to direct messaging so I can request an appointment. That is UPSURD. When I try through the chat app, it lets me prompt to "schedule and appointment" but then it's response is to try troubleshooting first. [Edited: "Language/Inflammatory"]. I don't need troubleshooting, my trouble is already known! I need someone to install cable. Even calling, you guys force me to use the app.