Visitor
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1 Message
Hole and cable in yard
There has been a large, deep hole with a cable running out of it in my yard for almost two months now, after Xfinity came out for some work related to an outage. I’ve called and talked to people multiple times but haven’t had any luck. It’s a safety issue as I have elderly neighbors and worry about someone accidentally stepping into it, particularly with the snowy season approaching. How can I get this taken care of?
XfinityAdrienne
Official Employee
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1.6K Messages
9 hours ago
Good Morning, @user_uj03ho! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience, and safety is our priority. I would be more than happy to dive into the details of the line working being completed at your location. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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