LAOOTON's profile

Regular Visitor

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2 Messages

Wed, Oct 21, 2020 9:00 AM

Holding overpayment since August

I have been promised a refund for a $500+ overpayment since August. The last guy finally gave me the "good news" that my refund was issued on 9/11. No. It wasn't. That was yet another lie. I have a whole file full of the lies from this case alone. Shame on you. Isuing a "ticket" does no good if every time you call in they tell you that the ticket was closed as "resolved." Only if you continue to count coming up with a lie as a resolution.

 

So what do I do? 

 

Does Comcast really read these? I'm wondering since this communications conglomerate has taken months working on their messenger program (still down) and apparently accoring to the many representatives I spoken with over the months, there is no email or snailmail address where one can go escaltate an issue. 

Responses

Official Employee

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6.7K Messages

8 m ago

Hello LAOOTON. I can assist with reviewing your account and researching the refund you are referring to. To get started, please send me a private message and include your full name and service address so I can assist you.

Regular Visitor

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2 Messages

8 m ago

It was finally refunded. That is only step 1. I want an official written response from xfinity on this matter and what they intend to do as a result of all of this. Are you able to speak for the company? 

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