Visitor
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3 Messages
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
Visitor
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3 Messages
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
XfinityMatthew
Official Employee
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1.8K Messages
15 hours ago
Hello @user_t7uwmv Normally no one should be touching our lines except our local teams. Did the HOA provide any reasoning of why they are removing the lines?
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user_t7uwmv
Visitor
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3 Messages
15 hours ago
They are cutting off the existing lines without previous notice to force the costumers to call Xfinity and make the technician to run an entire new line through a different location due to aesthetic reasons because they want the new cables running through a different way
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XfinityJon
Official Employee
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1.4K Messages
12 hours ago
Thank you for working with us through direct message. If we can assist you with anything else please do not hesitate to reach out.
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