Visitor
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3 Messages
HOA removing active service lines
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
Visitor
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3 Messages
Hello, the association from the place were I live is removing Comcast active lines leaving the costumers without service, are they allowed to do so?
XfinityMatthew
Official Employee
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1.8K Messages
8 hours ago
Hello @user_t7uwmv Normally no one should be touching our lines except our local teams. Did the HOA provide any reasoning of why they are removing the lines?
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user_t7uwmv
Visitor
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3 Messages
7 hours ago
They are cutting off the existing lines without previous notice to force the costumers to call Xfinity and make the technician to run an entire new line through a different location due to aesthetic reasons because they want the new cables running through a different way
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XfinityJon
Official Employee
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1.4K Messages
5 hours ago
Thank you for working with us through direct message. If we can assist you with anything else please do not hesitate to reach out.
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