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Visitor

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1 Message

Thu, Oct 14, 2021 5:55 AM

Hmm this page didn’t load correctly

New xfinity account. Keep getting error, “Hmm, this page didn’t load correctly.”  Please help

Responses

Official Employee

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461 Messages

4 d ago

Thanks for taking the time to reach out to us regarding your issues with the Xfinity my account page. I am terribly sorry to hear that you are having this issue. I love to my account app and I would hate to have this issue as it is super beneficial to all of our customers. I would love to dig further into this with you and get to the bottom of the issue. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

 

Please only send a direct message when requested by an official employee--sending a direct message when not requested may result in the message being lost given the high volume of chat requests received daily. 
Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

Visitor

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1 Message

@XfinityMichelle 

I have the same problem.

Official Employee

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523 Messages

Thank you for taking the time to reach out to us here on our Xfinity Forums. Are you trying to log in via the website or the app? Have you tried clearing your cache and cookies and attempting to log in again or used incognito mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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