1 Message
Hmm, that address wasn't found
Hello. A year ago I moved to a new location not too far from where I originally was from. I was an Xfinity member until I walked into an issue. When I tried transferring my services to my new home, it wouldn't let me do so. I thought it was a weird bug but I had tried countless times to switch on multiple devices. The Xfinity store is also very close to me, so I don't understand why I am not able to get service in my home. People in my neighborhood are able to buy internet but I am not. Please help me fix this issue. I've been trying to get it for over a year now and it's irritating.
XfinityMarcos
Official Employee
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2.4K Messages
2 years ago
Hello @WrathOfMci, thank you so much for not only being part of the Xfinity community, but also for that continued interest in making us part of your home 😊. I can definitely research your new address to see if we service that area or work on any options to bring service to your home. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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