1 Message
Hit "Restricted area" when responding to this Xfinity email.
When I responded to this Xfinity email, and logged into my account, I hit a "Restricted area" error and could not proceed. I am a user on the account, my wife is the primary, so that may be the reason.
How should we proceed to complete this "Action needed?"
"Action needed: Your Xfinity Gateway should be replaced."
We noticed your Xfinity Gateway is outdated and could lead to slower speeds and service interruptions in the future. To get the most out of your internet service, we recommend you replace your gateway. Click below to order a new gateway at no additional cost.
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello, @user_z73i1f. Thank you for reaching our team on Forums regarding the recommended upgrade to your Gateway. If you're listed as anything less than a 'manager' on the account, you will have limited access and will not be able to make any changes. The primary user will need to provide authorization for you to make changes and can do so by following the steps HERE.
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