3 Messages
Hit and Run
On 4/8/24, an Xfinity van hit my car while driving. When I pulled over, the driver stepped out, but did not exchange info. He stepped back into the van and drove away. I have the van #, but they did not have front license plates. How do I report this and track down the plates?
Thank you.
Again
Expert
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30.8K Messages
5 months ago
@user_9twny2
At the time it happened you needed to call 911 and report it, just like you would any other traffic accident. And you need to do that now, as well. The police will be able to track down the van.
Always report traffic accidents whether you're involved or not!
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XfinityChelseaB
Official Employee
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1.1K Messages
5 months ago
Hello @user_9twny2, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, and interaction details, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_9twny2
3 Messages
4 months ago
I’m reaching out again after the hit and run incident on 4/8/24. Still waiting for you guys to “look into this” and struggling to understand why it is so difficult for Comcast to proceed when I have provided you the exact time, location, and van #.
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XfinityChelseaB
Official Employee
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1.1K Messages
4 months ago
@user_9twny2, Glad to hear we were able to get you taken care of. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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