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user_9twny2
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Wednesday, April 10th, 2024 1:48 AM

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Hit and Run

On 4/8/24, an Xfinity van hit my car while driving. When I pulled over, the driver stepped out, but did not exchange info. He stepped back into the van and drove away. I have the van #, but they did not have front license plates. How do I report this and track down the plates? 

Thank you.

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4 months ago

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Expert

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30.8K Messages

5 months ago

@user_9twny2 

On 4/8/24, an Xfinity van hit my car while driving. When I pulled over, the driver stepped out, but did not exchange info. He stepped back into the van and drove away. I have the van #, but they did not have front license plates. How do I report this and track down the plates? 

Thank you.

At the time it happened you needed to call 911 and report it, just like you would any other traffic accident.  And you need to do that now, as well.  The police will be able to track down the van.

Always report traffic accidents whether you're involved or not!

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XfinityChelseaB

Official Employee

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1.1K Messages

5 months ago

Hello @user_9twny2, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, and interaction details, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_9twny2

3 Messages

4 months ago

I’m reaching out again after the hit and run incident on 4/8/24. Still waiting for you guys to “look into this” and struggling to understand why it is so difficult for Comcast to proceed when I have provided you the exact time, location, and van #.

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Expert

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30.8K Messages

@user_9twny2​  and did you ever call the police?

Did you send the direct message as requested?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 months ago

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user_9twny2

3 Messages

Yes, calling the police is useless in this area unless someone’s injured or there’s a gun involved. Exchange info and go on about your day, it’s not a priority 1 emergency. 
Yes again, dm 2weeks ago. You can’t tell me it’s really that difficult to locate a worker with the van number…

4 months ago

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XfinityJamesC

Official Employee

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1.5K Messages

Greetings again, @user_9twny2! Thank you for letting us know nobody has reached out to you about this yet. I will reach out to our investigation team and see if they can provide us with an update. I will send you a direct message as soon as we receive a response. Please let us know if someone reaches out to you about this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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XfinityChelseaB

Official Employee

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1.1K Messages

4 months ago

@user_9twny2, Glad to hear we were able to get you taken care of. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.

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