2 Messages
Higher Bill and worse service
I am filing a compliant to report that my bill went up by $10 even though I was told I was put on a new promotional plan. Further. I have been experiencing very POOR upload and download speeds even though I am hard-wired in.
XfinityVianney
Official Employee
•
2.1K Messages
1 day ago
Thank you for taking the time to create a new post to let us know about your situation. I'm sorry to hear you haven't had a great experience with your speeds, which we have never like to hear. I'm confident we can troubleshoot this further. Addtionally, I'll be glad to review the recent changes and charges to provide some clarity and work to find us a solution. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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