Visitor
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1 Message
HIGH rise in bill and horrible online account
My bill went from $80 to $140 in one month. We've been with you guys for over 3 years. Husband called customer service to cancel. The guy told him he needs an account number to cancel. Well, ever since I set up an account it has NOT WORKED. Tried again, it will log me into my account but any page I click on says "something went wrong". Husband calls back. Guy was on the phone for almost 2 hours to try and fix our account, won't work. Said our account is old and that's why it won't work. We just want to cancel our account or get our bill lowered. We cannot afford $140/month. It SHOULD NOT BE THIS HARD.
XfinityDena
Official Employee
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4.5K Messages
2 hours ago
@user_e0itxl
From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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