U

Thursday, July 10th, 2025 1:55 AM

High rates and poor service

I have both internet and TV service for $174 per month which is really high. I wanted to get T-Mobile internet which is cheaper and better but this Xfinity company is cheating me. Just to keep TV I was told my monthly bill will be $140 . Such a worst company ever and charging customers so much with poor service. 

Expert

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111.6K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.1K Messages

2 days ago

Good afternoon @user_gjbkp0. I'd be happy to review promotions that are available to you to see if we can lower your monthly bill. If you could send our team a direct message with your full name and full address, we can get started. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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