6 Messages
High rates and poor service
I have both internet and TV service for $174 per month which is really high. I wanted to get T-Mobile internet which is cheaper and better but this Xfinity company is cheating me. Just to keep TV I was told my monthly bill will be $140 . Such a worst company ever and charging customers so much with poor service.
EG
Expert
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111.6K Messages
22 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.1K Messages
22 hours ago
Good afternoon @user_gjbkp0. I'd be happy to review promotions that are available to you to see if we can lower your monthly bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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