U

Thursday, March 7th, 2024 9:42 PM

Closed

high data usage already!

Comcast removes the ability to see what devices are using what amount of data!   

Why would this be removed?   [Edited: "Inflammatory"]   This information had to be purposefully removed, modems/routers have always had this ability. 

Or I can just check my computer and look at the data that my card has logged that I have used.   Then go around and add up my device usages. 

These numbers are not close to comcasts. 

why are there quite literally thousands of these complaints in every locale Xfinity is in?   

[Edited: "Inflammatory"]

Some of these people, like myself have been working in this industry since the 70's and you cannot tell me I cannot figure out my usage.   

I only have 1 tv on 1080p and only occasionally stream with roku.  

THE CUSTOMER SUPPORT AI WALL PUT UP AFTER YOUR SERVICE IS INSTALLEd, WILL INFURIATE YOU!    THERE IS SIMPLY NO WAY TO TALK TO A PERSON WITHOUT ANSWERING RANDOM NON PERTINENT QUESTIONs.      THE AI EVEN ASKED ME WHAT THE LAST 4 DIGITS OF THE BANK ACCOUNT I USED TO SET UP MY ACCOUNT!!!!! !!!!!!    

 

wrong response and the same question was repeated over and over and over, no way out of the loop.

hung up called back.    another 10 minutes of answering [Edited: "Inflammatory"] un important non linked questions, finally talked to an agent, she had no ability to help at all.

And asked for a manager.   

manager can only call me back.   

so 15 minutes to get to someone that has no ability to even help.   

Comcast hides the information that should be available to the user.    only reason for that is        TOOO    HIDE  INFORMATION!!!    

[Edited: "Inflammatory"]  the customer is left with no way to prove otherwise, unless that customer has some knowledge.

[Edited: "Inflammatory"]

     

2 Messages

1 year ago

The website purposefully is difficult to navigate!   I had to link through an internet search page to even get back to this page. 

If this data usage trend continues I will 

be contacting the FCC and the BBB.     They literally removed your ability to easily see what your devices are using. 

Many posts state that even when you have a router that logs the device data usage, Xfinity will not care, and will still charge you.

There is no defense for the customer?!?!

Time to go back to Century Link.   

Id rather pay for DSL  than pay for overage charges that are a miscalculations on the companies part.  

Retired Employee

 • 

1.4K Messages

1 year ago

 

user_w0fal9 Thank you for taking the time to post in our forums. I hope you are having a lovely day so far. We did retire the ability to track data usage by devices. I do not have the specifics on why, but I can tell you that it was a decision we did not make lightly. As far as discrepancies between device usage and account usage, not all devices calculate data the same way. Our system measures all of the data sent and received while devices often don't track multiple attempts to send/receive data, headers and footers on the data sent, and more. Also, you may have data usage from an X1 box that will skew your numbers.

 

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