2 Messages
high data usage already!
Comcast removes the ability to see what devices are using what amount of data!
Why would this be removed? [Edited: "Inflammatory"] This information had to be purposefully removed, modems/routers have always had this ability.
Or I can just check my computer and look at the data that my card has logged that I have used. Then go around and add up my device usages.
These numbers are not close to comcasts.
why are there quite literally thousands of these complaints in every locale Xfinity is in?
[Edited: "Inflammatory"]
Some of these people, like myself have been working in this industry since the 70's and you cannot tell me I cannot figure out my usage.
I only have 1 tv on 1080p and only occasionally stream with roku.
THE CUSTOMER SUPPORT AI WALL PUT UP AFTER YOUR SERVICE IS INSTALLEd, WILL INFURIATE YOU! THERE IS SIMPLY NO WAY TO TALK TO A PERSON WITHOUT ANSWERING RANDOM NON PERTINENT QUESTIONs. THE AI EVEN ASKED ME WHAT THE LAST 4 DIGITS OF THE BANK ACCOUNT I USED TO SET UP MY ACCOUNT!!!!! !!!!!!
wrong response and the same question was repeated over and over and over, no way out of the loop.
hung up called back. another 10 minutes of answering [Edited: "Inflammatory"] un important non linked questions, finally talked to an agent, she had no ability to help at all.
And asked for a manager.
manager can only call me back.
so 15 minutes to get to someone that has no ability to even help.
Comcast hides the information that should be available to the user. only reason for that is TOOO HIDE INFORMATION!!!
[Edited: "Inflammatory"] the customer is left with no way to prove otherwise, unless that customer has some knowledge.
[Edited: "Inflammatory"]
user_w0fal9
2 Messages
1 year ago
The website purposefully is difficult to navigate! I had to link through an internet search page to even get back to this page.
If this data usage trend continues I will
be contacting the FCC and the BBB. They literally removed your ability to easily see what your devices are using.
Many posts state that even when you have a router that logs the device data usage, Xfinity will not care, and will still charge you.
There is no defense for the customer?!?!
Time to go back to Century Link.
Id rather pay for DSL than pay for overage charges that are a miscalculations on the companies part.
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CC_Tony
Retired Employee
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1.4K Messages
1 year ago
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