user_uxxnql, we would be happy to go over your bill with you to see why it is high and what we can do to lower it.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Check that Xfinity Mobile has added a second line to your bill. They did this to me and the bill went from $40 to $60. Was interesting as I have never used Xfinity Mobile but did agree to a plan including it that helped to reduce my Internet/TV fees. I went to my Xfinity store and asked them to remove any and all Xfinity Mobile as I did not trust them sneaking in extra charges or added lines that were never used. The unbundling did raise my bill overall so I am looking at alternatives. The store was not able to cancel phone service and resulted in me spending several hours on phone calls and chat bots.
XfinityAngie
Official Employee
•
2.2K Messages
7 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
justsam
Contributor
•
92 Messages
1 hour ago
Check that Xfinity Mobile has added a second line to your bill. They did this to me and the bill went from $40 to $60. Was interesting as I have never used Xfinity Mobile but did agree to a plan including it that helped to reduce my Internet/TV fees. I went to my Xfinity store and asked them to remove any and all Xfinity Mobile as I did not trust them sneaking in extra charges or added lines that were never used. The unbundling did raise my bill overall so I am looking at alternatives. The store was not able to cancel phone service and resulted in me spending several hours on phone calls and chat bots.
0
0