Visitor
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1 Message
Hiding cables in front porch
After install the tech left the cables sticking out from the ground. He said they are not allowed to fix that.
Not sure if that is true, even if it is, any help on finding who can help would be great, since my HOA is telling me I need to get it fixed ( I agree with them it looks terrible - see attached picture)
Thanks
CCDaisy
Problem Solver
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127 Messages
2 years ago
Hello @user_65d472 thank you for reaching out to us about that drop. We can definitely look into the account and see if there is a pending work order for it to be addressed, or we get that set up for you if there is not one. Can you please send us a direct message with your full name and address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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