Hi Xfinity Support/Community,

I requested disconnection of my Xfinity service over the phone [approximate date if known, e.g., early March 2026], and the rep confirmed no further charges should apply after that date. However, unauthorized/incorrect charges have continued to appear on my card ending in [Edited: "Personal Information"].

This is a billing error, as I was explicitly told billing would stop. Please review my account for:
- Confirmation of cancellation date
- Refund/credit of any post-cancellation charges
- Written confirmation that the account is fully closed with no balance

Last 4 of payment method: [Edited: "Personal Information"] (for verification only—happy to provide more via secure DM).

Thank you for your help—looking for a quick resolution to avoid escalating to credit card dispute or FCC complaint.

Nina  (Hollywood, FL)