Visitor
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1 Message
Hi I have a support ticket that states closed but my issue is not resolved
Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this has been very frustrating
XfinityMelinda
Official Employee
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266 Messages
7 hours ago
Hi @user_02ze3a, thank you for reaching out to us on our Community Platform! Thank you for taking advantage of one of the perks of being part of our Xfinity Membership family! I apologize hearing you haven't received your reward movie, Inception, yet, especially after ticket for the issue is now closed.
Here is some information regarding, frequently asked questions for Xfinity Membership, with this link: https://www.xfinity.com/support/articles/xfinity-membership-faq
I'd like to take a look at your account, to see what's going on. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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