Hey

I’m in [Edited: "Personal Information"], and I’m beyond frustrated with the ongoing service outages in this area. This has been happening repeatedly over the past few months, with multiple outages lasting hours at a time. This is not a one-off issue anymore—it’s a pattern, and it’s unacceptable.

Both my wife and I work from home, and every outage forces us to scramble just to stay connected. Right now I’m on a barely usable cellular backup connection trying to keep things running. That’s not a solution—it’s a failure of the service we’re paying for.

I work as a systems engineer, and I have critical responsibilities that often require reliable connectivity at night. These outages are directly interfering with my ability to do my job. This is costing us time, productivity, and frankly, trust in your service.

Here’s what I expect:

• A full review of outage history in my area over the last several months
• A bill credit that reflects the repeated loss of service
• A clear and honest explanation of what is causing these outages
• Concrete steps being taken to prevent this from continuing

On top of that, the lack of real support is a serious problem. It’s nearly impossible to reach someone who can actually help, and that’s not acceptable when service reliability is this poor.

If this continues, I will absolutely move to another provider the moment a viable option is available. At this point, I’m actively hoping for that.

I expect a prompt and meaningful response—not a generic one.