Visitor
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1 Message
Hey Xfinity! AI is not a great option for good customer service!
Not once did anyone consider elderly customers when designing the app, or the CS bot. Shame on you! The walls you have built so your employees don't have to speak to customers are soooooo big, there is no way for the technology challenged to get over or through them. Activation issues are another NIGHTMARE!! Shame on you, again! Then, the monopoly you have on internet and cable coverage in my area is unethical. I am livid.
XfinityMarcus
Official Employee
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2.2K Messages
1 hour ago
user_0sewht thank you for using the Xfinity Community Forums page to reach out regarding your concerns with customer service options. We value your feedback and want you to know that we do everything with all members of our customers base in mind. The option to connect through social platforms such as this forum thread is an excellent example of that. That said, I would be happy to look into your activation concerns. Did you come across an error? We want to ensure you are up and running as quickly as possible.
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