harishgk's profile

New Poster

 • 

1 Message

Wednesday, April 1st, 2020 12:00 PM

Closed

Help!!!Charged incorrect in Billing, unable to reach Customer agent or self assistance isnt working

Hello, 


I have been charged with incorrect amount since January,2020. I had a chat with customer agent in February 2020 to fix the problem, however now i see additional charge for TV bundle which i did not purchase and NOT using it! Also a late fee is added, although the previous customer agent asked me not to pay until the new changes reflect on billing cycle.

 

I have been trying to use chat assistance, call you guys, nothing is helping. Now am due for my next payment, i need customer agents to help me out, so that i can pay the correct / adjusted outstanding amount and continue using XFINITY service. 

 

Please reach me out

 

Thanks,

Harish

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here