Visitor
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1 Message
Help
I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment but everything is a week out I had one set for yesterday and the tech lied and said that they came by and nobody was home when I’ve been here all day but never actually showed up so they rescheduled for today well the tech hasn’t showed up yet either I’m really getting aggravated to the point of canceling my service
EG
Expert
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122K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.9K Messages
41 minutes ago
Hello user_3ae9pe thanks so much for taking the time out of your day and reaching out to us here on our Xfinity Forums regarding your service appointment scheduling. I can fully understand how being out of service for a full week is frustrating, and we'd like to help as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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