Visitor
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1 Message
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates / can someone help
EG
Expert
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120.2K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3K Messages
4 hours ago
Hello, @user_6orx2y. Thanks for reaching out to us via Forums to obtain information regarding this order to bury the line. I would be more than happy to check on the status of this ticket. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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