Hey @user_4stlgr I understand having TV issues can be frustrating, can you please provide more information on what you have tried so far?
If you are not sure what to try first, see below:
If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.
If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.
XfinityEva
Official Employee
•
2.4K Messages
1 hour ago
Hey @user_4stlgr I understand having TV issues can be frustrating, can you please provide more information on what you have tried so far?
If you are not sure what to try first, see below:
If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.
If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.
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