Skip to main content
Charmion's profile
Charmion
1st Topic

Visitor

 • 

2 Messages

Tuesday, February 17th, 2026 3:43 PM

help

My landline isn't working  It says "no line".  I can't get any help  I've been on my cell phone for hours trying to get AT&T to help

Question

 • 

Updated 

2 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinityJosephA

Official Employee

 • 

2.1K Messages

2 hours ago

Hello, how are you @Charmion? Thanks for your post. Are you able to confirm if you have AT&T for home phone service or an Xfinity Voice line for home phone service? If you have Xfinity Voice service your modem will operate both phone and internet in your home. If you have an internet connection your modem is online, so we would want to reset your modem. 

2

0

Charmion

Visitor

 • 

2 Messages

I have internet service.  My phone says "no line".

Like

Reply

2 hours ago

0

XfinityKam

Official Employee

 • 

18 Messages

We like to look into getting this working for you @Charmion

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here