Visitor
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2 Messages
Help
Hello. I need help activating my customer-owned modem.
I have a Hitron CODA57 DOCSIS 3.1 modem.
The Xfinity app activation fails and keeps looping to the Welcome screen.
Please remove my old modem, manually provision this modem using the CM MAC address, and push a fresh provisioning signal.
App activation does not work for this modem. Thank you.
XfinityJoe
Official Employee
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1.1K Messages
1 day ago
Good morning @user_gwczvd our team would be happy to assist in activating your modem.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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BruceW
Gold Problem Solver
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27K Messages
16 hours ago
The CODA57 is not listed as compatible with Comcast/Xfinity internet plans. Only the Hitron CODA (download speed up to 934 Mbps) and CODA56 (download speed up to 2.33 Gbps) are.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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