Visitor
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2 Messages
Help
Good evening, I am trying for 4 days to get help from a live agent with XFinity. Our internet and cable has outages all day for the past week and our security system has been broken with false alarms all night since we got it in June. I need help to schedule a technician visit. and the chat assistant just keeps telling me there is a system restart in progress. Our cable has
XfinityJon
Official Employee
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414 Messages
5 hours ago
Good afternoon user_d23hlu! I can certainly understand the concern if you are experiencing issues. You have reached the right place, and we are happy to help. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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