Visitor
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5 Messages
HELP!!
I’m supposed to get a $200 Amazon gift card for signing up, after 3-4 months it’s nowhere to be found, I have no way of contacting a real person through any of your customer service options, no number to call or email address, and this WiFi is garbage, worse than the internet we switched from with Wow. Someone help me!!
XfinityMarshante
Official Employee
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319 Messages
7 days ago
Hello @user_s2ndn8, thank you for taking the time to leave a post. Sorry, you're having issues accessing the status of your gift card, and also issues with your internet. To track the status of your gift card, you can go here: Track the status of your incentive here. Can you elaborate on the issues you are having with your Wi-Fi?
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user_s2ndn8
Visitor
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5 Messages
7 days ago
All of our devices lag all the time now, our PS4 will not connect to the WiFi, in the next room over from the router, streaming doesn’t work on it, the online gaming on my sons Nintendo switch is having a lot of issues loading and working, and the gaming websites say none of their servers are down, our phones work and load internet pages and apps very slowly, and every time we check the internet on the app it says our internet is working great. Our bill is also $10 higher this month than it’s supposed to be, $70 instead of $60, and there’s no reason or explanation for it.
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