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Visitor

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5 Messages

Wednesday, July 16th, 2025 10:01 PM

HELP!

I was talking to someone for 40 minutes about fixing my bill; he put me on hold, and I have been on hold for 25 MINUTES! I'm afraid to hang up and start all over. He is not answering me when I call out. Glad to see this company is hard at work keeping its 'worst customer service' title.

Visitor

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5 Messages

14 hours ago

You can't make this up!!! 1:29 on my cell an this is my chat response:

[Image removed: "Personal Information"]

(edited)

Official Employee

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1.4K Messages

14 hours ago

 

user_gyx8f1  We would be more than happy to help you on here. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Visitor

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5 Messages

Ha! It says they are having issues, and it is not loading. Honestly. # When your internet company is having IT issues

Official Employee

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2K Messages

I'm sorry to hear that you are running into issues @user_gyx8f1, and I see that we did send you a message in chat. To confirm, did you receive that message? We want to make sure we are able to get connected with you to help resolve your billing concerns.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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