U

Visitor

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1 Message

Monday, July 14th, 2025 9:20 PM

Help

No internet for days. Please speak to human 

Not robot. Work from home with 0 internet. Please talk on the phone. Lightning hit neighborhood. No one at this company listens to us.

Official Employee

 • 

417 Messages

4 hours ago

Hello user_xgmuzu thanks for reaching out to us here on Xfinity Forums. We would be happy to check into the status of what is happening at your location. Please send us a direct message with your full name and the service address and we can see what is going on. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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