Visitor
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1 Message
Help
I’m reaching out because my Xfinity service has been suspended, but when I check my account, it shows that I have a credit and that my next bill isn’t due until July 23. I’m confused as to why service was interrupted and would appreciate help understanding what happened.
XfinityMarcus
Official Employee
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1.6K Messages
16 hours ago
user_mw28r6 thank you for using the Xfinity Community Forums to reach out regarding your account service status. Let's pull up your account on our end together to get a better idea of where things stand. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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