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Aaron_customerneverhelped
1st Topic

Visitor

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3 Messages

Sunday, May 11th, 2025 5:13 PM

Help

Need a real person website is horrible and can’t select a tag with out the website giving me an error tired of typing the same message over and over again 

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Updated 

1 day ago

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XfinityBenjaminM

Official Employee

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2K Messages

1 day ago

 

Aaron_customerneverhelped Hello! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on what you need our help with?

 

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Aaron_customerneverhelped

Visitor

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3 Messages

I need help talking to real agent I can’t get in contact with one due to a “outage” in my area however the map only shows my apartment as the outage area and I already had a technician out here and they told me they couldn’t help me I would like another technician to come out 

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1 day ago

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XfinityBenjaminM

Official Employee

 • 

2K Messages

 

Aaron_customerneverhelped We are sorry to hear that you've had difficulty getting help with this. We'll be happy to take a look at what is going on in the area and provide you with any information we have. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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Aaron_customerneverhelped

Visitor

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3 Messages

Still no help no one is responding to my message 

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1 day ago

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XfinityBenjaminM

Official Employee

 • 

2K Messages

Aaron_customerneverhelped We replied to your DM.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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